LeninRobot – CV

LENIN RODRIGUEZ GRACIA

 ELECTRÓNIC ENGINEER

 

Professional summary________________________________

Team leader as Regional Service Channel Representative Manager assigned service providers  with skill in technical support and customer service consistent and impeccable  as well as regional and in country, results oriented and fulfillment of score card metrics also strategic thinking complying customer laws.

IT Specialist engineer electronic  technical trainer with experience in a wide range of  technology products.

 

Core Qualifications:

  • Excellent breadth of experience in service providers related inquiries, escalations and training.
  • Solid Knowledge of electronic problem identification and timely resolution.
  • Solid Knowledge of electronic hardware life cycle.
  • Good skill in ISO 9001:2015 with analytical and objective capacity.
  • Exceptional ability to maintain electronic facility safety standards.
  • Solid proficiency assessing analog and digital circuits.
  • Outstanding in depth expertice in FPPA Field programmable analog arrays design programming and start up .
  • Replicate technical training.

 

 

 

 

 

PROFESSIONAL_EDUCATION _________________________________

ANTONIO NARIÑO UNIVERSITY

ELECTRONIC ENGINEER CN206-89272

 

Quality Management  Certificated  ISO- 9001: 2015.  (May 2016.)

Applus  as Internal Certificated Auditor  rule NTC ISO 9001:2015 N° AIHSEQ-COL-160700

English language :

Wall Street Institute; Threshold Professional Level (15), 2014-2016.

Technical training _________________________________________________________

Technical certificate (1995-2004)  IBM PC Arquitecture VS100, Destop , thinkpad V5136 1997,Hewlett Packard NSC jet Direct, laser , PC Vectra, server ,Apple Computer ; Macintosh , Powerbook printers  laser writter junio 1998, Samsung monitores SyncMaster ,Toshiba laptops  Tecra y satellite . EPSON América; Colombia, Los Ángeles, Lima, Venezuela, Costa Rica. 2000-2004Technical certificate  LASER CO2, media potencia tongzhou , Beijing CHINA 2008.

Seminars

Globalization of markets Antonio Nariño. University  2002

Conference  SIC Ley 1480 de 2011 Estatuto del Consumidor año. 2012.

Workshop Seminar certified : Project managment with guidelines PMI. Noviembre  2017

EXPERIENCE ___________________________________________________

(2012- 2017)

Toshiba de Colombia (Subsidiary  of Toshiba America Information Systems)     2012-2014

In charge as Service Channel Representative

TOSHIBA de México (Subsidiary from Toshiba America informations Systems) 2014-2015.

And  TAIS; IRVINE, California  in country (Colombia) 2015-2017

As Regional Service Channel Manager CA & Cone North South América.

 

 

 

 

Multiplon, Homedeco & Mega International; for  Young Hyum Kim from Korea in Colombia.  In charge  Support Enginner ( Large format printing and   Ilumination LED)  2004 – 2012  for ; Young Hyum Kim  .

 

EPSON Colombia  1999-2004.

Support Engineer and Technical trainer .

Last Responsabilities & Task

–          Manage the assigned Service Providers Accounts within the Autorized service provider Network (ASP) and Service Administrator Network .

–          Utilize Warranty claim systems to resolve ASP claim or service disputes

–          Utilize service systems and perfomance dashboards to report on the service delivery performance of the assigned service Providers Account to HQ service team.

–          Respond and manage the timely resolution of Customers ASP’s and or sales cannel partners ( retailres/distributors) service- related inquiries, complaints and or escalations.

–          Manage multiples service providers with understanding of service performance expectations and customer satisfaction measures as established by HQ service team

–          Recommend new process and Procedures to HQ service team to improve service delivery performance in line with business objectives.

–          Utilize score card metrics for montly reporting on the performance of the assigned service providers to HQ service team and SCA business objectives.

–          Prepare montly reporting to HQ service team – service management on status and performance of the assigned service providers.

–          Utilize communication skills to work with customers,assigned service providers sales representatives and HQ service team to resolve field service escalations in a timely manner.

–          Provide recommendation feedback & support to HQ service team as required to assist in the development or charges in policy,programs,Project initiatives and/or process improvement efforts in line with the overall business objectives.

 

Achievements last job :

 

  • Decrease at least 67% TAT (time around time) in service providers  in Colombia in my first year working .
  • Decrease in 50% PPI for Colombia service providers.
  • Close at least two service providers with corruptions and customer satisfacction problems.
  • Accompaniment to headquater with 3PLs projects.
Anuncios

Entusiasmo por el MAZDA 121 – Grupo Mazda 121 Colombia- Bogotá

mazda-revue-11

https://www.facebook.com/groups/1026825157409379/

Este link  los conecta con el mejor grupo de entusiastas del mundo MAZDA 121 Revue donde encontrara todo sobre los ajustes y puesta apunto del carro asi como lo mejor del tuning para esta maquina al punto de tener un carro que da mucha satisfaccion conducirlo sin envidiar mucho la tecnologia de las referencias mas actuales.

Carros del Grupo Facebook Mazda 121 Colombia – Bogotá

 

Mazda 121 Extranjeros

 

 

Tuning  121 , Investigación y proyectos

 

 

Brochures Autozam Revue 121 & Partes del 121 solo para referencia

Technical Information- Informacion técnica

  • El motor comienza normal pero se inactiva o vibra excesivamente el ralentí >
  • Mezcla de combustible demasiado pobre
  • Línea de presión de combustible ; Bomba y filtro
  • Cantidad de entrada de aire. Purificador de aire y realimentación por las válvulas de vacío.
  • Incorrecto ajuste de la velocidad ralentí o mínima ( tornillo de ajuste)
  • Una o mas bujías no están disparando
  • Baja compresión de motor
  • Carbón depositado en el cuerpo de inyección ,normalmente empaquetaduras quemadas ya.

 

Hagan sus comentarios…

 

Novedades 2012

Este desarrollo  mío  en el 2011-2012 , es un Alcoholímetro para el carro usando tecnología FPPA , que es una tecnología que permite programar la Electrónica análoga involucrada en vez de la digital y usa el sensor original del Alcohol IV que usan las herramientas de la Policía para prueba judicial . Perfecto para ideas de regeneración de borrachos castigados por encontrarse con un nivel de intoxicación no permitido.

¡Hola mundo!

(2012-2017 )

En mi experiencia de trabajar para TOSHIBA como Regional Service Channel Manager maneje los centros de servicio de la región Centro y Sur América en su cono Norte hasta Perú.

Logrando un ascenso de representante a Manager al mejorar las métricas del país y desarticular una corrupción local sin precedentes que dio e hizo saber  las mejores recomendaciones en TAIS California a mi oficina local en Colombia.

Lastimosamente 5 años de buena labor se vieron truncados por la situación del fabricante en Japón y en el mundo.

 

Publicaciones:

http://www.commondigital.commonperu.com/index.php/articulos/13694-recomendaciones-para-tener-un-portatil-funcional–por-francisco-puerto-gerente-de-territorio-toshiba-colombia-con-el-apoyo-de-ingeniero-lenin-rodriguez–service-channel-representative

Logros y Exaltaciones:

grafica_Toshiba

Planeta Lenin

Especialista en Impresion & Color
Certificaciones técnicas de EPSON AMERICA , long beach .
EPSON costarica,peru,venezuela,colombia.
HP , Toshiba ,apple .

Samsung Monitores SyncMaster Apple Writer ,Laser, Imac , PowerPC ,IOS
Laser CO2 , beijing China ; Media Potencia hasta 600 Watts